Frequently Asked Questions

The artwork is generated based on your race data. Each bump in the painting doesn't directly represent a specific element, but the overall shape is uniquely created from your input—it’s not random. For example, if you upload a race, variations in your pace will show as changes in the average height of the bumps. While it isn’t meant to be interpreted literally, it’s still a faithful visual reflection of your performance.

Shipping typically takes 5–7 business days, depending on your location.

We currently offer the following formats:
1. Alu-Dibond: Matte finish with no reflections.
2. Acrylic: Glossy, glass-like finish with reflections.
3. Poster: High-quality print on paper.
4. Digital Image: For personal use only.

We do not accept returns unless the product is defective or there was an error on our part. In such cases, the issue must be reported within 7 business days of delivery.

Not yet, but we are actively working on it. We currently deliver to: France, Germany, Austria, Luxembourg, Italy, Belgium, Netherlands, and Spain. Shipping times vary by destination.

Yes, you can upload your race data directly from your phone. But to get the race data, a computer is necessary if you don't have strava premium.

You can email us at contact@datatale.eu. Your message will be forwarded to the appropriate team depending on your request. You can also DM us on Instagram: Instagram.

Not yet, but we’re already working on new shapes and color options!